1. Introduction
Pretalk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, our website, and related services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide, including:
- Name and email address
- Profile information and preferences
- Learning progress and performance data
- Communication preferences
- Payment information (processed by third-party payment providers)
2.2 Usage Information
We automatically collect certain information about your device and usage:
- Device information (type, operating system, unique device identifiers)
- App usage patterns and session data
- Learning metrics (time spent, lessons completed, streaks)
- Error logs and performance data
2.3 Location Information
We may collect general location information (country/region) to provide localized content and comply with local regulations. We do not collect precise location data.
3. How We Use Your Information
We use the collected information for various purposes:
- Provide and maintain our language learning services
- Personalize your learning experience and track progress
- Send you notifications, updates, and educational content
- Process payments and manage subscriptions
- Improve our app and develop new features
- Provide customer support and respond to inquiries
- Ensure app security and prevent fraud
- Comply with legal obligations
Where the GDPR or similar laws apply, we rely on the following legal bases: performance of our contract with you (providing the app and your learning progress), your consent (for example, optional website analytics cookies and marketing communications), our legitimate interests (securing, improving, and promoting our services), and compliance with legal obligations.
4. Information Sharing and Disclosure
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our app, including:
- Cloud hosting and data storage providers
- Analytics and performance monitoring services
- Advertising networks that serve ads in the free version of the app (see Section 12.2)
- Payment processing services
- Customer support platforms
- Marketing and communication services
4.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Learning progress data may be retained to maintain your educational continuity.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
8. Children's Privacy
Pretalk is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Third-Party Links and Services
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
11. Push Notifications
We may send you push notifications to provide learning reminders, celebrate achievements, and share educational content. You can disable these notifications in your device settings at any time.
12. Analytics, Cookies, and Advertising
12.1 In-App Analytics
We use analytics services to understand app usage and improve our services. We may also use advertising platforms to market our app to potential users.
12.2 In-App Advertising
The free version of the app shows advertising supplied by Google AdMob. Ads appear in two forms:
- Interstitial ads. Full-screen ads shown at natural breaks in the app, such as when you finish a lesson, a phrase exercise, or a typing-trainer session. These are not user-initiated — they appear automatically as you move on from a completed activity.
- Rewarded ads. Optional ads you choose to watch in exchange for a benefit, such as extra translations. These are only shown after you tap to start them, and you can decline or close one without losing anything you already had.
To serve, measure, and where permitted personalise these ads, Google may process your device's advertising identifier (the Advertising ID on Android, the Identifier for Advertisers on iOS), your IP address and the approximate location derived from it, and information about how you interact with the ads. Google acts as an independent controller of that data. For details, see How Google uses information from sites or apps that use our services, the Google Privacy Policy, and Google's list of advertising partners.
12.3 Your Advertising Choices
- Subscribe to Pro. The app does not request or show interstitial or rewarded ads to Pro subscribers.
- On iOS. We ask for your permission through Apple's App Tracking Transparency prompt before your Identifier for Advertisers can be used for tracking. You can change your answer at any time in Settings › Privacy & Security › Tracking. Declining means the ads you see are non-personalised rather than absent.
- On Android. Settings › Google › Ads lets you reset or delete your Advertising ID and turn off ad personalisation.
12.4 Website Cookies
Our website uses a small number of cookies:
- Essential cookies. Cookies such as the session cookie and the CSRF security token are required for the website to function securely (for example, protecting forms against forgery). They do not track you across sites and cannot be switched off.
- Analytics cookies (optional). With your consent, we use Google Analytics (cookies beginning with "_ga") to understand how visitors use our website so we can improve it. These cookies are only set if you choose "Accept" in our cookie banner; if you decline or make no choice, no analytics data is collected and no analytics cookies are set. For more information, see the Google Privacy Policy.
12.5 Managing Your Cookie Choice
You can change or withdraw your cookie consent at any time using the "Cookie settings" link in the website footer, and you can delete cookies through your browser settings. Declining analytics cookies does not affect your use of the website.
12.6 Spam Protection (reCAPTCHA)
Our website contact form is protected by Google reCAPTCHA to prevent spam and abuse. reCAPTCHA may process your IP address and browser behaviour for this purpose. Its use is subject to the Google Privacy Policy and Terms of Service.
12.7 Fonts and Content Delivery
Our website fonts are bundled with the site. Some static scripts and styles are delivered through content delivery networks such as jsDelivr; these providers process your IP address only as needed to deliver the requested files and do not set tracking cookies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last updated" date.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email:
Subject: Privacy Policy Inquiry